Monow International Limited
Effective Date: March 14, 2026
At Monow International Limited, we recognize that the security of your data is as critical as the security of your cargo. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our global inspection and testing services.
1. Information We Collect
To provide our specialized services, we may collect the following types of information:
- Contact Information: Name, job title, company name, email address, and phone number.
- Operational Data: Shipment details, consignee information, and technical specifications required for inspection.
- Technical Data: IP addresses, browser types, and usage patterns collected via cookies to optimize our digital platforms.
2. How We Use Your Information
Monow International Limited uses your data strictly for professional and operational purposes, including:
- Service Delivery: Executing pre-shipment inspections, quantity/quality verifications, and radiation testing.
- Reporting: Issuing official certificates and detailed inspection reports.
- Communication: Providing real-time updates on your cargo status and responding to inquiries.
- Compliance: Meeting legal, regulatory, and safety requirements within the international trade industry.
3. Data Protection and Security
We implement rigorous technical and organizational measures to safeguard your information against unauthorized access, loss, or disclosure. As an international entity, we ensure that your data is handled with the highest level of confidentiality, utilizing encrypted systems and secure servers.
4. Information Sharing
We do not sell or trade your personal information. We only share data with third parties when necessary to:
- Facilitate on-site inspections through our authorized global network.
- Comply with customs, port authorities, or legal mandates.
- Protect the safety and integrity of the global supply chain.
5. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, including the right to:
- Access or update the information we hold about you.
- Request the deletion of your personal data.
- Opt-out of non-essential communications.
6. InspectFlow Mobile Application
This section applies to our InspectFlow mobile app for cargo surveyors, in addition to the terms above.
Account information. To use the app you sign in with a username and password, or with a third-party provider (Google, Apple, Microsoft or LinkedIn). We collect your account email and a user identifier to authenticate you and manage your access. Sign-in is transmitted securely over HTTPS to our servers.
Inspection content. Inspection details and photographs you capture are stored on your device. To speed up data entry, photographs of labels and documents may be transmitted securely to our processing service (hosted on Cloudflare) and analysed by a third-party artificial-intelligence text-recognition service (Google Gemini) to extract text automatically. Photographs are processed only to return the extracted text to your app, are not retained by these providers, and are not used by them for their own purposes. Inspection reports leave your device only when you choose to export or share them.
No sale of data; security. We do not sell your personal data. Data is encrypted in transit. You may request access to, or deletion of, your account data as set out in section 5.
7. Contact Us
If you have any questions regarding this Privacy Policy or how Monow International Limited handles your data, please contact our team at contact us page.